Viewing as Super admin · Owner · Chris
Service
Policy servicing
The Service Agent handles simple requests on its own. Any coverage change goes to a person for approval.
Open cases
4
Median resolution
38m
-22% MoM
AI-resolved (24h)
64
SLA breaches
1
Billing
Cases
| Case | Customer | Type | Opened | SLA | Status |
|---|---|---|---|---|---|
| S1 | Kevin & Ashley Monroe | ID cards · vehicle swap | Today 08:20 | 2h | Open |
| S2 | Marco & Julia Benedetti | Claim FNOL assistance | Today 09:40 | 4h | Waiting on carrier |
| S3 | Rachel & Tom Whitaker | Add teen driver | Yesterday | 24h | Open |
| S4 | Brightline Dental PLLC | Certificate of insurance | Oct 2 | Met | Resolved |
| S5 | Claire & David Moreau | Billing · payment failed | Oct 3 | Overdue | Open |